They came out right away and I had Kris as the technician. He was very knowledgeable and got the right diagnosis for no heat right away . He got parts within 15 minutes and we even got it under warranty. He could have scammed us on that part which was $400 but was honest. He explained everything so well to us and no snow jobs ! I was surprised the bill for labor was so cheap! I was so happy with this great experience. I was expecting a green entry level tech but got the best! I will always do business with Superior because, well, they were superior!